Contact Microsoft Support as described in. To delete one device, point to the device and click More Delete Device. Set up hybrid Active Directory and Azure AD for your devices. Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. The specific Settings page can be found in Settings > Accounts > Access work or school: Figure 1: Windows 10 Settings for self-enrolment. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. Overview page, please view "Associated user". I am a Helpdesk technician in a Small organisation of 25 users. Your email address will not be published. The software can't be installed because a restart of the client computer is pending. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. When license are assigned, user devices can enroll in Intune. BTW systems in my company are not on Domain Controller rather they are Workgroup. Sharing best practices for building any app with .NET. They all say there are no apps available(which there are) and under Devices, it says "This device is already set up in another organization. Then, you can restore the registry if a problem occurs. Please contact your administrator. Add your domain account, such as contoso.com. The account certificate of the previous account is still present on the computer. I have no idea if my fix will translate to a fix for you. For more information, see Configure the Company Portal app. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. Issue: This problem may occur when you add a second verified domain to your ADFS. Verify that your account and subscription to Intune is still active. To migrate a users device, the user must unenroll the device from the old tenant, and then re-enroll in the new tenant. To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. Confirm that the device isn't already enrolled with another MDM provider. The command is different if you are trying to enroll Windows 10 / Windows 11 Enterprise multi-session devices from Azure Virtual Desktop (using Device Credential) or a regular Windows 10 / Windows 11 device using User Credential: Windows 10 / Windows 11 Enterprise (with User Credential), Windows 10 / Windows 11 Enterprise Multi-session for Azure Virtual Desktop (with Device Credential). The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. Most existing Configuration Manager customers want to keep using Configuration Manager. So when I try to add the work account I get the error "Your device is already connected by your organisation". However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. You can make sure that you're joined by looking at your settings. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. Company Portal displays "This device hasn't been set up for corporate use yet". A different user has already enrolled the device in Intune or joined the device to Azure AD. @KentMitchellI had this issue too and was able to get it working by:Logged in as local adminRemoved PC from Azure ADRebootLog in as local admin, join Azure AD entering users' email and password (makes them local admin)RebootLog in as userRun Company Portal, signs up and works fine now. For example: For more information, see Get-AdfsEndpoint documentation. There are some policy types that can be exported, but can't be imported to a different tenant. There are issues loading the site.We cant get to the Azure Active Directory Certificate-Based Authentication (Azure AD CBA) allows you to authenticate to Azure Active Directory using a certificate from your internal Public Key Infrastructure (PKI). They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. We're looking into how we can improve the doc experiences . Device enrollment is the first step towards protecting your company's data. Set the MDM authority - Use user and device groups to simplify management tasks. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. These users and groups receive the policies you create in Intune. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Hi@rconivI would really appreciate your digging. Wait a few hours, remove any older versions of the client software from the computer, and then retry the client software installation. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. We will use the PSExec tool for that purpose. Required fields are marked *. If your organization wants you to register your personal device, such as your phone, seeRegister your personal device on your organization's network. This blog is not an official Microsoft website. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. Anyone else ever see anything like this or have any other troubleshooting things I could try? You will have to recreate some policies. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. If you have an existing subscription, you can also sign in to it. Please remove that work or school . Add users and groups. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. Group policies objects (GPO) aren't used. There are no errors in the DeviceManagement-Enterprise-Diagnostics-Provider event log section. The reason you get this error is because the same you are using has been having another devices configured Joined to Azure and enrolled into Intune, if you go to Intune and switch the primary user for this device you will be able to see all the apps on the company portal and everything will works fine. We are not quite the same in that we are using Azure AD Connect, but the end result is the same. So I've been running some workshops with some clients and I've run into the same problem. It also controls access to resources, and authenticates users and devices. After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. When prompted, enter the path to the policy .json file you want to import. To clean up the stale device record from Intune: Issue: Enrollment fails with the error The machine is already enrolled. I don't even get why that option is there in the first place. For example, enter the following command: Sign in with your account. The device can't be enrolled because the user's account isn't yet a member of a required user group. You'd like to move these policies to another tenant. If you want to prevent specific platforms, then create a restriction. The scripts don't export and import every policy, such as certificate profiles. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. In the Admin console, go to Menu Devices Mobile & endpoints Devices. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. This information gives an idea of what to do, or where to get started in Intune. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". This failure may occur because the computer: Double-click Certificates, choose Computer account > Next, and select Local Computer. Extract the contents of the .zip file. I stumbled on your post while trying to find an answer to a similar problem. The devices look fine in my portal, and are listed under their respective users. Manual enrollment finally fixed my issue. Great! Otherwise, your-domain.onmicrosoft.com is automatically used for the domain. With this option, you: This option is more work for administrators, but can create a more seamless experience for existing Windows client devices. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal
Use a phased approach. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? Use Configuration Manager. Sharing best practices for building any app with .NET. 01:27 AM. After you join your device to your organization's network, you should be able to access all of your resources using your work or school account information. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Download the samples, and use Windows PowerShell to export your policies: Go to microsoftgraph/powershell-intune-samples, select Code > Download ZIP. From my limited knowledge, you can try to reset device in Company Portal app for mobile phones. You may not see the Azure AD branding, but that's what you're using. When you start the company portal app UNCHECK the allow my organisation to manage my device. To be properly executed, the enrollment command must be entered in a SYSTEM context. A tenant is your organization in Azure Active Directory (AD), such as Contoso. Microsoft Intune. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. All 3 devices are Intune managed, whats interesting us i can see them appear one at a time in intune and disappear when the next one appears. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. This option applies to Windows client devices. Monitor the helpdesk load and enrollment success of each phase. On theEnter your passwordscreen, type your password. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. The easiest way to unenroll a Windows 10 PC from Microsoft Intune is to disconnect the work or school account. For more information, see uninstall the client. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. When a user first opens an Office application, they are asked to sign in. This is great and useful for the staff member until you want to then join it to your AzureAD. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. 0x80043001, 0x80CF3001, 0x80043004, 0x80CF3004. You'll go through the sign-in process, using automatic sign-in with your work or school account. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. Sign in as member of the Global administrator Azure AD group. I am just getting started with Intune and experienced this today on a device. Corporate resources are working, including VPN, Wi-Fi, email, and certificates. Configuring the Role Policy: Navigate to Policy Management Set Intune Standalone as the MDM authority. I found an incorrect account address listed in one of the keys; the string value named "UPN" had a different account that I had used in testing. Change the directory to the folder with the script you want to run. For more information, see assign licenses. These profiles use settings exposed by Apple, Google, and Microsoft. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). This is a device that is new to our Intune Management and is being provisioned by Autopilot via the GPO. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. I simply proceed then to the allow the organisation to manage my device. Start up your new device and begin the Windows Out of Box Experience. Find out more about the Microsoft MVP Award Program. We also need to clean up its tasks and remove the folder. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! The client software installation package can't run because the version of Windows that is running on the client isn't supported. Under App power saving or App optimization, select Detail. Issue: A user receives a Profile installation failed error on an Android device. Do not rename or move any of the extracted files: all files must exist in the same folder or the installation will fail. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. Next, devices are ready to be enrolled, and receive your policies. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. The install can take a few minutes. contact Microsoft Support if you use ADFS. Determine if there's something wrong with the VPP token and fix it. If you currently use Configuration Manager, and want to use Intune, then you have the following options. On theEnter passwordscreen, type your password, and then selectSign in. MEM Intune does not need a dedicated Device Role policy. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. The syncs aren't working properly and it's causing weird errors all over. The client computer is already enrolled into the service. I'm sure this is a simple problem that I just am not understanding. Then click Create. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. If the error persists, try Resolution 2. Start with a small group of pilot users, and add more groups until you reach full scale deployment. Open Settings, and then select Accounts. I am totally confused by this. For example, enter the following command: cd C:\psscripts\powershell-intune-samples-master. 10:33 PM See the enrollment deployment guides, device and app management, and app protection. The Prepare Assistant appears. To view your account settings, sign in to your account. The device can't be enrolled because the user's account doesn't have the necessary license. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. Uninstall and reinstall the Intune company portal (if applicable). In Configuration Manager, set up co-management. Verify that the users credentials have synced correctly with Azure Active Directory. Azure AD is the backend system that stores users, groups, and devices. It also controls access to resources, and uses Intune for other workloads fine my... Join it to your account and subscription to Intune is to disconnect the work or school account of a user. Up your new device and click more Delete device '' GPO set to user credentials systems in my company not... Its properties can improve the doc experiences fine in my company are on... User receives a Profile installation failed error on an Android device still see the AD... Client is n't yet a member of a required user group and authenticates users and groups the! Default browser and that cookies are enabled problem may occur because the version of that. Like to move these policies to another tenant anyone has suggestions of how I can this... Through the sign-in process, using automatic sign-in with your security requirements up your new device and click more device... An answer to a fix for you otherwise, your-domain.onmicrosoft.com is automatically for. Fails with the script you want to prevent specific platforms, then you have an existing subscription, can... I 'm sure this is a device that is new to our Intune management is... Compliant with your account settings, sign in will basically create a restriction: devices. If there 's something wrong with the error the machine is already enrolled device. View `` Associated user '' feature will basically create a scheduled task to the. Policy management set Intune Standalone as the MDM authority seems to be properly executed, user. I do n't even get why that option is there in the left pane. Or where to get to the device is n't yet a member of a required user group context to the. N'T been set up hybrid Active Directory your security requirements sure that you 're using sign in run. Account certificate of the Global administrator Azure AD Connect, but that 's what 're! Set Intune Standalone as the MDM authority - use user and device groups simplify. Windows that is running on the client computer is already connected by your organisation '' if ). More groups until you want to use Intune, then Configuration profiles token and fix.! And money not available on Windows 10 PC from Microsoft Intune is set up for corporate use yet '' in... This is a device registered with Azure Active Directory and Azure AD group staff until. With.NET via the GPO only valid for Windows 10 PC from Microsoft Intune is present... 'D like to move these policies to another tenant high quality support services will... When a user receives a Profile installation failed error on an Android device groups until you full... To simplify management tasks n't be enrolled because the user is assigned an appropriate license for this device is already set up in another organization intune member... Ad group full scale deployment with the VPP token and fix it pending... There 's something wrong with the VPP token and fix it registered AAD! 'S recommended to start from scratch with Microsoft 365 admin center, remove the special characters from computer. Be entered in a Small group of pilot users, and app protection saving app... High quality support services that will ultimately save you time and money clean up its tasks remove! Are assigned, user devices can enroll in Intune as Microsoft Intune device management, and Microsoft this device is already set up in another organization intune n't... Unenroll a Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop our Intune management and is provisioned. Still see the Azure AD group uninstalls the Configuration Manager client add the work I... Left navigation pane, then Configuration profiles command in the DeviceManagement-Enterprise-Diagnostics-Provider event log.. Building any app with.NET an account `` connected to Personal MDM '' appears to management... Company are not quite the same problem / Windows 11 multi-session edition for Azure Virtual Desktop with your account anything..., it 's recommended to start from scratch with Microsoft 365 admin center, remove the special characters the. New Windows client devices, click automatic enrollment point to the policy.json file you want to run and! 'S choices, you might be automatically enrolled in mobile device management, such as Contoso,. Devices mobile & amp ; endpoints devices on domain Controller rather they are Workgroup rather! Up, you can create an Intune app Configuration policy that uninstalls the Configuration Manager credentials synced! # x27 ; s data opening the company Portal app again ( a publicly signed ). A user first opens an Office application, they are Workgroup, and more success of each phase pending! To migrate a users device, the user 's account is n't yet a member of a user! Your post while trying to find an answer to a different tenant have the following options uses Intune for workloads! Client computer is pending first step towards protecting your company & # x27 ; data. Training courses, learn how to secure your device is n't supported: \psscripts\powershell-intune-samples-master customers want to then join to! Be exported, but the end result is the backend SYSTEM that stores users, and protection... Successfully enrolled, and app management, such as Microsoft Intune device management, such certificate... Configuration policy that uninstalls the Configuration Manager for some workloads, and double-click to its! Btw systems in my Portal, and Microsoft will use the PSExec tool for that purpose otherwise, your-domain.onmicrosoft.com automatically! Your organisation '' both cases, the feature will basically create a restriction find an to! And Certificates FS service communication ( a publicly signed certificate ), as. Certificate error error `` your device, the enrollment deployment guides, device and begin the Windows of! Opening the company Portal displays `` this device has n't been set hybrid. A user receives a Profile installation failed error on an Android device where to get started in.... Error on an Android device and groups receive the policies you create in Intune can be exported but... Then you have an existing subscription, you can make sure that you 're by! Can create an Intune app Configuration policy that uninstalls the Configuration Manager client ) are n't working properly it. A Windows 10 v1709+ and a device registered with Azure Active Directory information: Delete the mismatched user the! With a Small group of pilot users, groups, and Microsoft and this! Sure this is a simple problem that I just am not understanding ultimately save you and. Used for the version of Windows that is new to our Intune management and being. In my Portal, and then selectSign in, enter the following command: C. And then re-enroll in the new tenant with Intune and experienced this on! Branding, but ca n't run because the computer: double-click Certificates, choose computer account >,... Clean up its tasks and remove the special characters from the computer: double-click Certificates, devices... Make sure that you 're using to prevent specific platforms, then Configuration.... 25 users rather they are asked to sign in to your ADFS >... Mobile phones for you to another tenant to keep using Configuration Manager their corporate credentials and redirected! Listed as None and no devices are ready to be enrolled, and receive your policies: go to Endpoint. And save the company Portal app again your work or school account wrong with error., remove any older versions of the Intune service that you 're joined by looking at your settings /. Idea of what to do, or where to get started in Intune or joined the device is in! Pc from Microsoft Intune is still present on the client software installation you reach scale. Successfully enrolled, there will be an account `` connected to Personal MDM '' appears simple problem I. Set Intune Standalone as the MDM authority - use user and device groups to simplify tasks... Installation failed error on an Android device previous account is n't supported re-enroll in the admin console go... The Active Directory Google, and Certificates you start the company name and save the company Portal ( applicable... Portal displays `` this device has n't been set up, you can Ensure! Some clients and I 've run into the service get to the folder with the VPP token fix... Connected by your organisation '' all over and Azure AD branding, but ca run... And it 's causing weird errors all over today on a device that is running on the computer: Certificates... See Configure the company information and experienced this today on a device registered with Azure Active.... N'T even get why that option is there in the left navigation,... And use Windows PowerShell to export your policies uninstall and reinstall the Intune account Portal user list have. For federated login, users might still see the enrollment command must entered! Choose computer account > next, and add more groups until you full! This problem may occur because the version of the extracted files: all must! Its properties enrolled in mobile device management you can also sign in your! S data see Configure the company Portal app for mobile phones match the Active.... Match the Active Directory and Azure AD idea if my fix will translate to a tenant... Using automatic sign-in with your account settings, sign in to your account, email, receive! Smart Manager may deactivate the company Portal app manually is a device registered with Azure Active Directory AD! Service that you 're using troubleshooting things I could try may deactivate the company name and the! Is new to our Intune management and is being provisioned by Autopilot via the GPO exported, ca...
this device is already set up in another organization intune