The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? We expect DoorDash to see a significant valuation haircut, he said. The first question is, what is your favorite class at the GSB? (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. They dont necessarily sell through DoorDash. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Mr. Xus peers describe him as competitive and determined. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Competitors who cant keep up with its aggressive growth. The other one half of the goal is to empower these businesses to do it on their own. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Doordash values are on this page but organized poorly - https://careers.doordash.com. As a subscriber, you have 10 gift articles to give each month. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. And I think your ability to articulate that to those around you is really important. You will be asked to discuss your take-home assignment during this interview. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? I think we have maybe 30 seconds left. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. I never hesitate to take calculated risks and try new approaches. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. And so, I dont think theres necessarily one set of things you have to learn. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. I would also plan the delivery route in advance to avoid any delays. It took some time to figure out how do you actually improve these inputs? So I think its really important to be intellectually honest. And I think if you can do that, and if you can set that at the beginning of your journey. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Stanford GSBs View From The Top is the Deans premier speaker series. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Maybe its tough to see in a one day or one week grading period, but you can see it. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. That they can create their own digital channels. Make room at the table. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. justafluke__ 2 mo. What kept you going during that time and how do you convince the others to follow you? But thats one half of the goal. In case of a halt in the delivery, I would prioritize keeping the customer informed. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. And then the second thing is just that you learn by doing. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. And you dont tend to just do that overnight. The . That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Interview questions and answers were updated by William Swansen on April 14th, 2021. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Ive never worked a day in finance before in much of my life. This causes them to miss some critical points and not provide the correct answer. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. On this, Mr. Xu pointed to DoorDashs past. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. Incorporating AI-powered chatbot for quick and efficient customer support. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. And then how that might translate into a successful outcome in an environment like DoorDash is. Im Joy Huang, an MBA student of the class of 2021. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. DoorDash 1 year 10 months Legal Process Coordinator . Joy Huang: Thank you both for the questions. What was going through your mind when you said that to your teacher? Joy Huang: Welcome to View From The Top, the podcast. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. And, I think those are the things that are really, really important when the tough moments come. DoorDash had many ups and downs and we still do. Busy people. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. After that, Im done with all of that, he said. This resulted in a satisfied customer who praised our company for excellent customer service. What could go wrong? Like Reply Share 4 We werent looking necessarily at outcome metrics per se. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. I believe in open communication and finding a solution that works for all parties involved. But I think having that understanding and then having the patience, if you will, to keep working the inputs. Determined and self-motivated undergraduate marketing major. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. I would then verify their order details, offer a solution, or initiate the refund process. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. 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